Mattress Q&A

How do I get the best price available?

Be sure you use your discount code at checkout! Otherwise you are paying full retail price. All orders include a non-refundable 4% processing fee. 

 

How long is production time?

Production is 7 - 12 business days, beginning on the next business day after the order is paid. Holidays and weekends do not count, so please pay attention when trying to calculate potential production times. Production times are not guaranteed, but most orders are produced on time and as expected.

 

How fast is freight/shipping?

Orders are shipped via FedEx priority ground. Depending on your destination, shipping usually takes 2-3 business days, but can go up to 8 days in rural or remote areas. Products will be left at the door of the address provided, no signature is required. We can't set appointments or specific delivery dates. Tracking will be provided via email, to the email address used at the time of ordering. Shipping times are not guaranteed, but most orders arrive on time and as expected. 

 

Can I rush production or shipping for an extra fee?

Our turnaround is exceptionally fast for built-to-order items. There is no "rush order"--it can't be done any faster. 

 

What is the perfect foundation to place under my new mattress?

You should never use a conventional box spring again. They are bad, old tech for mattresses. We recommend going to a mattress firm and buying a “foundation”, or buying one of these 3 options on Amazon:

ZINUS Smart Base sits inside your headboard and rails, but is not connected, and is available in different heights. I use this on my personal bed.

ZINUS Smart Box Spring is like a metal box spring, but it's actually a solid foundation (no springs in spite of the name), and is available in different heights. 

Treaton Bunkie Board is a simple Bunkie Board Slat to use when you have a headboard, footboard, rails, or a bunk, but no additional height is required. 

 

What is the return/refund policy?

Because we are custom building and selling these mattresses straight from the factory at deep discounts, and due to hygiene & safety considerations, once you open the vacuum seal of the mattress and unpack/unroll it, returns can only be made for a manufacturer defect. For defects:

  • Returns must be initiated within 14 days of receipt of the damaged mattress.
  • Take photos of the damage, send them to orders@vodysseydesign.com, and wait for instructions.
  • If damage is visible, but the vacuum seal is unbroken and the mattress is still in original packaging, please do not break the vacuum seal, so it can be returned in original packaging. 
  • If the mattress is unsealed/unrolled, we cannot ship it back to the factory. We will replace the original defective product with a new product, and it will be up to you to dispose of the defective product.
  • Customer will be responsible for a 20% restocking fee, plus any shipping expenses.

 

What is the order cancellation policy?

Any order can be canceled within 24 hours of placing the order for a full refund, less the non-refundable 4% processing fee. After 24 hours, your order is in custom production, and will be subject to a 20% restocking fee, and no refunds or price adjustments will be given, even if it has not shipped yet. 

To cancel, request cancellation via an email to orders@vodysseydesign.com within 24 hours of placing an order.